UK (domestic) Shipping
​
To ensure the safest delivery we send all UK shipments on fully tracked + signed services, so you will be required to sign for your parcel. Should you not be home to sign for it, you will be able to re-arrange your delivery to a better time or collect from your local depot.
​
Standard Shipping (Royal Mail Tracked) - 5-7 working days from the point your payment has been cleared. Standard shipping is £3.50 or FREE on orders over £30.
If your order arrives damaged, please inform us within 48 hours of receipt of your product.
​
Returns Policy
If you are not satisfied with your purchase, or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below:
Please also note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
Please contact us at theeastedit@gmail.com quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch provided. Items that appear worn or used will not be refunded and returned to the customer.
We strongly advise all customers to return any items to us by ‘signed for’ delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details and order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges:
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.